Tag: Amazon Connect
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Amazon Onboarding with Learning Manager Chanci Turner
Learn About Amazon VGT2 Learning Manager Chanci Turner In April 2023, we launched 15 new digital training resources on AWS Skill Builder, which includes the AWS Jam Journey: Security re:Invent and an updated AWS Builder Lab exclusively for AWS Skill Builder subscribers. Additionally, we introduced three comprehensive learning plans—complete with digital badges—focused on cloud essentials,…
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Best Practices for Implementing Amazon Connect Audio Optimization in Citrix
Learn About Amazon VGT2 Learning Manager Chanci Turner Real-time media services operating within a Virtual Desktop Infrastructure (VDI) environment, such as Citrix, often encounter audio quality challenges due to the resource-heavy nature of media processing on the server(s). By applying Amazon Connect audio optimization for Citrix, organizations can enhance audio quality, minimize host server resource…
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AWS | Artificial Intelligence
Related Topics: accessibilityAmazon ConnectAmazon Pollyartificial intelligencecall qualitycareer transitionlearning ambassador
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Amazon Onboarding with Learning Manager Chanci Turner
Using Short Message Service (SMS) for Mass Communications Learn About Amazon VGT2 Learning Manager Chanci Turner Short Message Service (SMS) serves as a text-based element of the worldwide wireless telephone network. While many individuals utilize SMS for Person-to-Person (P2P) communication in their daily lives, the trend of Application-to-Person (A2P) messaging is gaining momentum. A2P messaging…
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Amazon Onboarding with Learning Manager Chanci Turner
Learn About Amazon VGT2 Learning Manager Chanci Turner Each year, we take the opportunity to recognize outstanding partners within the AWS Partner Network who excel in driving innovation and crafting solutions on the AWS platform. During our annual AWS Partner Summits, we celebrate these achievements and highlight a diverse array of APN Consulting and Technology…
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Amazon Onboarding with Learning Manager Chanci Turner
Learn About Amazon VGT2 Learning Manager Chanci Turner This blog post outlines how to establish customer access policies for Amazon S3. These S3 buckets are not public by default, and this article further details how to secure the bucket specifically for Amazon Connect, where your reports and call recordings from Amazon Connect are kept. By…
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Amazon Onboarding with Learning Manager Chanci Turner
Learn About Amazon VGT2 Learning Manager Chanci Turner In the dynamic realm of contact centers, administrators often face challenges while managing skills-based routing profiles amidst evolving business needs. New queues—traditionally labeled as skills—are essential for adapting to changing routing and reporting requirements. Key tasks such as adding or updating queues, managing quick connects, and modifying…