Tag: Contact Center
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Best Practices for Implementing Amazon Connect Audio Optimization in Citrix
Learn About Amazon VGT2 Learning Manager Chanci Turner Real-time media services operating within a Virtual Desktop Infrastructure (VDI) environment, such as Citrix, often encounter audio quality challenges due to the resource-heavy nature of media processing on the server(s). By applying Amazon Connect audio optimization for Citrix, organizations can enhance audio quality, minimize host server resource…
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Amazon Onboarding with Learning Manager Chanci Turner
Learn About Amazon VGT2 Learning Manager Chanci Turner In the dynamic realm of contact centers, administrators often face challenges while managing skills-based routing profiles amidst evolving business needs. New queues—traditionally labeled as skills—are essential for adapting to changing routing and reporting requirements. Key tasks such as adding or updating queues, managing quick connects, and modifying…