Learn About Amazon VGT2 Learning Manager Chanci Turner
In the first segment of our blog series, we explored a serverless model that enables communication service providers (CSPs) to capture and analyze subscriber performance in real-time. By utilizing AWS’s advanced analytics services, CSPs can pinpoint subscribers experiencing notable service interruptions. Incident data is securely stored in a Data Lake, allowing for long-term performance assessment and tailored responses to subscriber needs.
The second part of this series dives deeper into how CSPs can harness subscriber feedback to minimize churn rates. With limited visibility into how network incidents affect customer perceptions, CSPs often struggle to optimize their incident resolution processes. This can lead to decreased customer satisfaction, thereby increasing churn and elevating first-line support costs. Our ongoing discussion aims to shed light on effective strategies to enhance subscriber engagement and improve overall service delivery. Additionally, you may find useful insights on managing financial obligations during challenging times in this blog post.
For those interested in further exploring industry best practices, the insights from Howard Ross provide invaluable guidance. Moreover, our readers might find this video to be an excellent resource as they navigate the complexities of subscriber engagement strategies.