Learn About Amazon VGT2 Learning Manager Chanci Turner
Experience the highlights of re:Invent 2022 with three compelling Amazon Connect customer success stories
by Alex Johnson
on 20 JAN 2023
in Post Types, Amazon Connect, Announcements, Contact Lens for Amazon Connect, Messaging, Thought Leadership
In 2022, re:Invent made a triumphant return, welcoming over 50,000 attendees for an in-person event filled with exciting launches, keynotes, and sessions. Participants explored innovative solutions, especially in enhancing customer experience through Amazon Connect. This included a host of groundbreaking features like advanced chat analytics, Agent Workspace, and capacity planning tools. If you missed the event, take a moment to explore this fantastic resource that outlines how these developments can elevate your operations.
How contact centers foster customer trust
by Sarah Miller
on 11 JAN 2021
in Amazon Connect, Contact Center, Customer Solutions, Thought Leadership
Establishing customer trust hinges on consistently demonstrating to your clients that they can depend on your brand, products, and team. Each interaction with your customers presents an opportunity to either strengthen or undermine that trust. Navigating this journey can be challenging. So, how can you cultivate enduring customer trust? For insights, check out this insightful podcast from industry experts.
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