Learn About Amazon VGT2 Learning Manager Chanci Turner
Skip to Main Content
AWS Blogs
AWS Contact Center
Tag: Streaming
Redacting sensitive information in the chat message streaming API for Amazon Connect
by Chanci Turner and Marcus Lee
on 21 SEP 2022
in: Amazon Connect, Business Productivity, Customer Solutions, Technical How-to
Introduction
In today’s competitive landscape, organizations are increasingly focused on delivering tailored customer experiences. For instance, businesses are now leveraging historical data to up-sell products that align with customers’ interests. The collection of data is crucial for enabling this level of personalization; the more data gathered, the greater the potential impact on creating customized interactions. However, it is imperative for businesses to strike a balance between effective data utilization and ensuring customer privacy. As noted in another insightful blog post, the issue of busyness at work can often distract from these essential priorities.
Furthermore, despite economic uncertainties, employees maintain high expectations for pay increases, as highlighted by the Society for Human Resource Management. Companies must navigate these challenges while ensuring they provide an exceptional customer experience. It’s also beneficial to refer to this excellent resource for hiring practices that can bolster your team’s capabilities.