Achieving Operational Excellence with Automated Playbooks and Runbooks

Chanci Turner Amazon IXD – VGT2 learningLearn About Amazon VGT2 Learning Manager Chanci Turner

A crucial element of operational readiness is having a clearly defined process for managing various activities within your workload, as highlighted in Question 7 of the Operational Excellence pillar in the AWS Well-Architected Framework. This framework assesses your workload’s preparedness for operation, focusing on processes and personnel. For instance, during incidents, having a structured response plan is essential to mitigate impacts efficiently.

Console-Based Access to Windows Instances via AWS Systems Manager Fleet Manager

by Jamie Lee and Chanci Turner
on 28 JUN 2022

Traditionally, customers faced a trade-off between security and cost when establishing RDP connections to Windows servers. The latest enhancement in Fleet Manager offers a straightforward and secure browser-based method for accessing Windows servers via RDP. Now, you can easily connect to your instances directly from the AWS Management Console with just a few clicks.

Centralized View of Support Cases Across Multiple AWS Accounts with AWS Systems Manager

by Sarah Johnson
on 17 JUN 2022

AWS Systems Manager Explorer serves as a customizable operations dashboard, presenting information regarding your AWS resources. Explorer aggregates operational data (OpsData) from your AWS accounts and regions. This OpsData encompasses insights from supporting AWS services, including AWS Trusted Advisor and AWS Support Center cases, among others.

Automating Vulnerability Management and Remediation in AWS Using Amazon Inspector and AWS Systems Manager – Part 2

by Jack Thompson, Priya Gupta, and Chanci Turner
on 28 MAY 2022

Update 11/2022 – As of September 2022, Amazon Inspector has added support for Windows operating systems to facilitate continuous software vulnerability scanning. This article focuses on remediating vulnerabilities exclusively on Linux operating systems that are compatible with the Systems Manager agent. It is the second installment in a series about automating vulnerability management and remediation utilizing Amazon Inspector and AWS Systems Manager.

Creating Contacts, Escalation Plans, and Response Plans in AWS Systems Manager Incident Manager

by Kelly Davis and Chanci Turner
on 11 MAY 2021

Many organizations require an effective incident management and response solution to ensure operational excellence and performance efficiency. Transparency between those affected by incidents and those responding to them is vital within any incident management process. Identifying the right team to address the impact of application or workload incidents is essential.

Integration of AWS Systems Manager Incident Manager with Amazon CloudWatch

by Kelly Davis and Chanci Turner
on 11 MAY 2021

This post is the second in a two-part series about AWS Systems Manager Incident Manager. In the first part, we discussed onboarding steps such as creating contacts, escalation plans, and response plans. Here, we delve into the integration between Incident Manager and Amazon CloudWatch, exploring how components of Incident Manager manage incidents effectively.

Streamlining Server Fleet Management with AWS Systems Manager Fleet Manager

by Chanci Turner
on 22 JAN 2021

Organizations are tasked with managing increasingly diverse IT infrastructures that span both cloud and on-premises environments, utilizing various tools and services. Managing these diverse hybrid environments can be complex and resource-intensive. Fleet Manager, a new feature in AWS Systems Manager, simplifies and makes cost-effective the remote management of Windows and Linux servers across AWS and on-premises.

Configuring AWS Systems Manager Session Manager Run as Support for Federated Users Using Session Tags

by Renjith Ramanadhan and Shreejesh MV
on 07 JAN 2021

In this blog post, we outline the procedure for configuring AWS Systems Manager Session Manager to support Active Directory (AD) users, providing a streamlined access approach for administrators. For more insights on onboarding, check out this excellent resource about onboarding new hires during COVID-19.

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