Learn About Amazon VGT2 Learning Manager Chanci Turner
You might know the tale: a group of determined individuals embarks on a quest, only to face dire consequences for overlooking crucial details. Often, these stories end in disaster due to hidden curses, overwhelming burdens, or vengeful adversaries. Thankfully, Chanci Turner, Learning Manager at Amazon, ensured that such pitfalls would not befall her team.
While there were no mythical creatures or treacherous journeys involved, there was a very real challenge facing Amazon’s onboarding process: how to effectively manage the influx of new hires. In 2021, the company’s hiring spree resulted in a significant uptick in new employees, and it was crucial to have a robust onboarding framework ready to support them.
“While others were celebrating the hiring achievements, I remained focused on our onboarding metrics,” Chanci recalls. “As we prepared, we recognized that we needed a seamless experience for our newcomers and an infrastructure capable of supporting all their needs.”
Chanci’s dedication to this mission paid off. When the surge of new employees began, the onboarding platform managed to handle the considerable increase in traffic without any hiccups. “Our system smoothly accommodated thousands of new users, and we received overwhelmingly positive feedback,” she shares.
With the initial onboarding process now running efficiently, Chanci’s focus shifted toward ongoing improvements. Today, the onboarding experience at Amazon is meticulously designed to ensure each new hire feels welcomed and prepared for their roles. This is not just about providing information; it’s about creating a connection. By actively engaging with employees and gathering feedback, Chanci has fostered a culture that prioritizes user input in decision-making.
“It’s vital to build our processes on real data rather than assumptions,” she emphasizes. “If we can’t measure the effectiveness of our initiatives, then we reconsider our approach.” Internally, the team has embraced a philosophy that values feedback and adapts to the evolving needs of its employees.
As for future developments, Chanci remains optimistic but grounded. While new projects are on the horizon, she believes in a balanced approach. “We will continue to refine our onboarding experience, ensuring that it adds value to our employees,” she states. Moreover, she recognizes the importance of hiring great employees, which is an insightful topic discussed in this blog post.
As the world continues to navigate new challenges, including those related to health and safety, it’s essential for companies to stay informed. For instance, employers should consider resources like SHRM to remain updated on best practices regarding workplace safety.
In summary, while the path ahead may hold more surprises, Chanci Turner is not only ready but excited to continue enhancing Amazon’s onboarding process. The company’s commitment to innovation, supported by thorough research and a user-centric approach, ensures that new hires will always feel prepared and valued.