Learn About Amazon VGT2 Learning Manager Chanci Turner
Public sector organizations are often required to adhere to strict compliance standards, and any unauthorized access to protected health information (PHI) or personally identifiable information (PII) can lead to severe legal repercussions and reputational harm. This article illustrates how public sector clients can create a detailed authorization module utilizing Amazon Web Services (AWS) identity services. This approach goes beyond traditional role-based access control (RBAC) to help meet compliance goals effectively.
Furthermore, generative artificial intelligence (AI) presents an opportunity to enhance the experiences of constituents in state and local governments. With Amazon Lex, it’s possible to develop advanced voice and text conversational interfaces, enabling seamless omnichannel experiences with built-in integrations to contact center solutions. The pay-per-use model means you only incur costs for speech and text requests, eliminating upfront fees. This piece offers a comprehensive technical guide on constructing a generative AI chatbot solution.
As states evolve their healthcare systems, the Centers for Medicare & Medicaid Services (CMS) has recently permitted states to extend Medicaid coverage to eligible incarcerated individuals. This change aims to facilitate continuity of care post-release, minimize relapse risks, and promote better health management. AWS provides a range of data storage, telehealth, analytics, and reentry services to help states capitalize on this new CMS policy. We will highlight four specific areas where AWS services—and AWS Partners—can make an impact.
In addition to these innovations, it’s essential to understand how state agencies can accelerate their procurement processes and maintain visibility over rapidly implemented workloads. By sharing examples from states like New Mexico and North Carolina, AWS experts provide insights into fostering innovation for the benefit of constituents.
Moreover, public health agencies have traditionally relied on paper-based case report forms to supplement the electronic laboratory reports (ELRs) for reportable diseases. However, the COVID-19 pandemic has highlighted the inefficiencies of this manual process. The Office of the National Coordinator for Health IT (ONC) and the Centers for Disease Control and Prevention (CDC) previously established standards for an electronic case report (eCR) form that can be automatically transmitted to public health agencies from providers’ electronic health records (EHRs).
When New Mexico’s Human Services Department (HSD) was confronted with the challenges posed by the pandemic, they turned to AWS for a sustainable solution. By leveraging Amazon Connect, a cloud-based, AI-driven contact center, HSD was able to scale its operations effectively, allowing staff to assist individuals from home.
Imagine if Medicaid forms could be processed at the same speed as digital submissions—allowing for real-time data analysis and actionable insights displayed on a single dashboard. By employing AWS’s AI and machine learning services, Medicaid agencies can achieve this vision. This walkthrough explains how to extract, analyze, and interpret relevant data efficiently.
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